About Us
Welcome to Soft Girl Beauty, your trusted source for 100% raw Indian hair. We are dedicated to providing the highest quality, ethically sourced hair extensions that enhance beauty, confidence, and style. we specialize in premium raw Indian hair that is directly sourced from temples in South India. Our hair is completely natural, unprocessed, and free from chemicals or synthetic blends. Each bundle is carefully selected to ensure superior quality, longevity, and versatility.
FAQ
Shipping Policy
Processing Time:
- Orders are processed within 2-5 business days (excluding weekends and holidays).
Shipping Methods & Delivery Time:
- Standard Shipping: 3 to 4 business days
- Express Shipping: 1 to 2 business days
Privacy Policy
Soft Girl Beauty ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, book services, or interact with us in any way.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiers: Name, phone number, email address, and mailing address.
- Payment Information: Credit/debit card details (processed securely through third-party payment processors).
- Social Media Information: If you interact with us through social media, we may collect your username and profile information.
- Website Usage Data: IP address, browser type, and device information (collected via cookies and analytics tools).
2. How We Use Your Information
We use your personal information to:
- Process payments and send confirmations.
- Communicate promotions, special offers, or updates (with your consent).
- Improve our website and customer experience.
- Comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it with:
- Service Providers: Third-party platforms that help with booking, payments, and marketing.
- Legal Authorities: If required by law or in response to legal proceedings.
4. Data Security
We implement security measures to protect your information, including encryption and secure storage practices. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights & Choices
You have the right to:
- Request access to your personal information.
- Request corrections or deletions.
- Opt out of marketing emails by clicking "unsubscribe."
- Disable cookies through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Refund Policy
Lost, Stolen, or Delayed Packages:
- We are not responsible for lost or stolen packages once marked as delivered.
- If your package is delayed or missing, please contact the shipping carrier first.
Refund & Return Policy
No Refunds on Hair Products:
Due to the nature of our products (hair extensions, and other hair items), all sales are final. We do not accept returns or issue refunds for used or opened hair products due to hygiene and safety reasons.
Exchanges & Store Credit:
- We only offer exchanges or store credit for defective or incorrect items.
- Items must be unused, in original packaging, and in the same condition as received.
- Requests must be made within 7 days of delivery.
How to Request an Exchange:
- Email us at support@softgirlbeauty.com with your order number, photos of the item, and reason for exchange.
- Once approved, we will provide return instructions.
- Customer is responsible for return shipping costs unless the issue was our error.
Damaged or Defective Items:
- If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the item and packaging.
- We will replace the item or issue store credit after reviewing the case.
Order Cancellations:
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once processing begins, orders cannot be canceled or modified.
Hair care tips
1. Washing & Conditioning
- Use sulfate-free shampoo to prevent dryness and preserve the natural luster.
- Wash the bundles in a downward motion to avoid tangling.
- Always follow up with a moisturizing conditioner to keep the hair soft and manageable.
- Avoid excessive product buildup by rinsing thoroughly.
2. Drying & Detangling
- Let the hair air dry whenever possible; avoid excessive heat from blow dryers.
- Use a wide-tooth comb or detangling brush, starting from the ends and working your way up.
- Apply a lightweight leave-in conditioner to keep the hair hydrated.
3. Styling & Heat Protection
- Use heat protectant spray before using hot tools like flat irons or curling wands.
- Avoid excessive heat styling to maintain the hair's natural integrity.
- If coloring the hair, seek professional help to prevent over-processing.
4. Night Care Routine
- Wrap the hair in a silk or satin bonnet to reduce friction and tangling.
- Use a silk or satin pillowcase if you prefer sleeping without a bonnet.